Returns & Refunds Policy

We are committed to ensuring that you are completely satisfied with your purchase from Raitech Supplies. If, for any reason, you wish to return an item, the following policy outlines the conditions and procedures for returns to ensure a fair and straightforward process.

Wrong Products

If Raitech Supplies ships the wrong product to a customer, Raitech Supplies will replace the product at no additional cost to the customer.

Time Frame for Returns

Customers may return eligible goods for a refund or exchange within 30 days from the date of delivery. To begin the return process, please contact our customer service team within this timeframe.

Condition of Goods

All returned goods must be unused, in the same condition in which they were received, and in their original packaging with all accessories, manuals, parts, and documentation included.

Items that have been used, altered, installed, damaged, or returned without original packaging may not be eligible for return.

Proof of Purchase

All returns require a receipt, order number, or proof of purchase. Please provide this information when contacting us to ensure your return can be processed promptly.

Initiating a Return

To initiate a return, please contact our customer service team at:

E-mail: support@raitechsupplies.com.au

Please include your order number, the item you wish to return, the reason for the return, and any supporting photographs where applicable.

Refunds and Exchanges

Once we receive and inspect your returned goods, we will notify you of the approval or rejection of your refund or exchange.

If your refund is approved, it will be processed to the original payment method used for the purchase. Refund processing times may vary depending on your bank or payment provider, but approved refunds are generally processed within 14 business days.

For exchanges, we will dispatch the replacement item once the returned product has been received, inspected, and approved.

Damaged or Defective Items

If your goods arrive damaged or defective, please contact us within 48 hours of delivery. Please include photographs of the damage or defect, together with your order details.

Where the item is confirmed to be damaged or defective, we will arrange a replacement, refund, or suitable resolution at no additional cost to you.

Safety and Compliance Checks

Returned items will be subjected to safety and compliance checks to ensure they have not been compromised or altered. This process is in place to maintain the highest safety and quality standards in our products.

Exceptions for Custom or Special Orders

Due to their unique specifications, custom-made or specially ordered items cannot be returned. Please review your order carefully before making a purchase.

Consumer Rights

This returns policy does not limit any rights you may have under applicable Australian consumer protection laws.

Contact Us

Should you have any inquiries or concerns regarding our shipping policy or the delivery of your order, please do not hesitate to reach out to our customer service team. We are committed to assisting you and ensuring that your shopping experience with us is both enjoyable and devoid of any difficulties.

Tel: 03 5550 7625
E-mail: support@raitechsupplies.com.au
Address: 1 Remont Ct, Cheltenham VIC 3192